SLSU-San Juan Extensionists Win Best Paper Award at ICTECO 2025

Southern Leyte State University (SLSU) – San Juan Campus faculty member Dr. Ines G. Falcon won the Best Paper Award in the strand of Economic Prosperity during the International Conference on Transformative Extension & Community Outreach (ICTECO) 2025, held on August 27–29, 2025 via zoom with the theme “ELEVATE: Enriching Lives and Expanding Vision through Advanced Transformative Extension.”

Dr. Falcon presented the paper titled “Implementation of the Three-tier Queuing System for Land Transportation District Offices in Eastern Visayas, Philippines: A Field Report,” which she co-authored with Ms. Dannah C. Remojo, Ms. Jerry Mae L. Abrigana, and Mr. Kenneth Dugaria.

The extension activity introduced an innovative solution to improve efficiency in government service delivery by implementing a structured queuing system in land transportation district offices. The study demonstrated how research-based interventions can address long-standing operational concerns, reduce waiting time, and enhance the overall quality of public service.

This recognition underscores the expertise and dedication of SLSU faculty and staff and reaffirms the University’s commitment to advancing transformative extension and innovation. 

This achievement aligns with Sustainable Development Goals No. 8 (Decent Work and Economic Growth), No. 9 (Industry, Innovation, and Infrastructure), and No. 16 (Peace, Justice and Strong Institutions).

 (Photos during the extension implementation courtesy of Southern Leyte State University-San Juan Campus)